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  • Home
  • Shop
    • Fabrics >
      • 25 Count Linen >
        • 25 Count Lugana
      • 28 count Linen
      • 32 Count Linen
    • Accessories
    • Browse By: >
      • Brand
      • Theme
    • What's New
    • PDF Downloads
    • Cross Stitch Charts >
      • NCH Charts
      • American School of Needlework
      • Candamar
      • Cross My Heart
      • Cross Stitching Art
      • DMC Charts
      • Debbie Patrick
      • Dimensions Charts
      • Janlynn Charts
      • Kustom Kraft
      • Leisure Arts
      • Mirabilia
      • Pinn
      • Serendipity Designs
      • Shepherd Bush Charts
      • Stoney Creek
      • The Design Connection
      • The Silver Lining
      • Vermillion Stitchery
    • Cross Stitch Kits >
      • NCH Exclusive
      • Redwork Cross Stitch
      • Cross Stitch Kits (Large)
      • Cross Stitch Kits (Small)
    • Blackwork
    • Tapestry & Needlepoint >
      • Printed Tapestry
      • Trammed Tapestry
      • Needlepoint Kits
    • Books & Publicatios
  • Sale
  • Services
    • Stitch-a-photo
    • Internet Club
  • Free Designs
  • info
    • FAQ
    • Terms & Conditions
    • Delivery and Shipping Rates
    • Security
    • Privacy
  • Contact Us

Terms & Conditions

Return, Refund and Exchange Policy
In the case of defective items, we will be happy to replace it or refund the purchase price. Customers should contact us by phone or email to obtain a return reference number. Items should then be returned to us in the condition in which they were received with an explanation of the problem and quoting the reference number. The buyer is responsible for return postage cost.
​Products returned  must be in original condition and packaging. You will receive a credit or refund (buyer choice) for the full purchase price - excluding delivery and insurance fee.


We do NOT refund or exchange on:
Items containing Intellectual Property Rights such as designs, charts and magazines provided in the form of downloads or hard copy.
Items specially processed or manufactured for you such as photo to cross stitch, cut fabric and canvas, stands and frames.

​We do NOT refund if you simply change your mind, purchase the wrong item, or purchase too many items. (Please see the Office of Fair Trading website for more details.) In those instances we may exchange the item(s) with equal or higher value item(s) or supply you with a store credit note you can use whenever you choose. 
We accept Mastercard , Visa cards, ​PayPal, Direct deposits, Australian cheques and Postal Money Orders.
Buy now with PayPal
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